FREE SHIPPING IN THE US on orders $250 or over   |   We Ship Worldwide!  FAST SHIPPING & EASY RETURN

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FAQs

Where are you based?

We're happily based in Saint Louis, Missouri, United States.

When will my order ship?

Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. PST) are typically processed and shipped within 24-48 business hours.  Orders are shipped Monday through Friday, excluding holidays.  Any orders placed on Saturday or Sunday will be shipped the following Monday; this applies to all expedited shipping methods as well.

Please note our delivery times in the United States:

  • USPS First Class (lightweight items) -- 3-5 business days. 
  • USPS Priority -- 2 business days. 
  • USPS Priority Express -- 1 business day.

Undisclosed branded items will take 2-3 days to process and up to 3 weeks for delivery to arrive.

How can I get Free Shipping?

Free Shipping on all US Mainland orders above $150. The shipping cost will be automatically deducted once your order exceeds $150.

Let’s be honest. Shipping is never free. The cost of free shipping is paid via another way. Shipping costs are often masked by slightly higher prices. We do not mark up shipping fees in our item costs. We keep our prices as low as we can and provide you the very bottom price with our Flat rate shipping.

How much will I pay for shipping?

           Free USA shipping on orders over $150. 

Item info.

Destination

USA

Canada/Mexico

Rest of the world

Lightweight items

 $ 3.50

 $  15.00

 $ 20.00

Clothing (*)

 $ 4.95

 $ 19.00

 $ 35.00

Shoes & Handbags

 $ 9.95

 $ 29.00

 $ 50.00

Heavy items

 $ 13.00

 $ 50.00

 $ 68.00

 (*) Heavy items will be charged flat $7.5   

Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Deluge Sales is not responsible for, nor able to refund or replace orders shipped to the incorrect address.

Which International Countries Do You Ship To?

 Deluge Sales ships worldwide.

Canada & Mexico: USPS Standard 3-9 business days, unless otherwise noted.

For all international orders, transit times will be between 9 and 21 business days.

Items shipped outside of US are subject to Border Customs inspection on arrival at their country. Most items flow through within a reasonable time, but some can be delayed for up to four weeks at the whim of Customs inspectors. 

What are Undisclosed Brands?

Beside the authentic designer fashion, Deluge Sales also partners with global merchants and artisans in order to provide you with the most interesting products. These unbranded items are made from high-quality materials and nice fabrics. We focus on fast and trending fashions at a reasonable price.

Can I ask to Ship My Package as a 'Gift'?

Yes, you can. Please let us know that you'd like to mark your package as 'gift' after you place your order. These packages are charged considerably less in taxes or may not be taxed at all.
However, you should check with your local customs office to find out what qualifies a package to be classified as a gift, and how it affects the charges you will incur locally such as taxes, duties, or other tariffs. Misuse of the "gift" designation may result in your package being delayed at customs, or even returned to us.

What methods of payment do you accept?

     -All payments must be received in United State Dollars (USD)

       *International Payment Options

Due to difficulties with international payment, we are no longer accepting International Credit Cards. International payments will only be accepted if submitted through www.PayPal.com. Please make sure that the shipping address used for your order matches that of your PayPal address. Shipments will only be shipped to PayPal address.

PayPal is a well-known, trusted, and secure way to make payments over the Internet. If you'd like to use other payment methods, please contact us at support@delugesales.com.

Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don't have a PayPal account. Find out more information by going to the PayPal website at http://www.paypal.com.

When making a payment you are temporarily transferred from our site to the secure PayPal website. No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us. 

Although PayPal is extremely secure, we are not responsible for protecting the personal information you share with them. You are encouraged to read the related PayPal policies carefully.

After completing your payment you are presented with a link which will allow you to return to our site, finalize or cancel the transaction, and view or download an invoice.

How Do I Track My Package After It Has Been Shipped?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.